At Rip Curl Hot Sale, we want you to be completely stoked with your gear. If something isn’t quite right with your order, we’ll help you get it sorted as smoothly as catching a perfect wave.

Our Return Policy

You can return most items within 15 days of receiving your order. All returned items must be:

  • In original condition with tags attached
  • Unworn and unwashed
  • In original packaging with all accessories

Note on Swimwear: For hygiene reasons, swimwear (including wetsuits) can only be returned if the original hygiene liner is intact and the item hasn’t been worn.

How to Return an Item

Follow these simple steps to return your item:

  1. Contact Us: Email [email protected] within 15 days of receiving your order with your return request (see template below).
  2. Get Approval: We’ll email you a Return Authorization Number and instructions within 2 business days.
  3. Pack It Up: Securely package your return with the original packaging and include your order confirmation.
  4. Ship It Back: Send your return to our warehouse (address below) using a trackable shipping method.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping service as we can’t be responsible for lost returns.

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed to your original payment method within 5-7 business days
  • Shipping fees are non-refundable (except for incorrect/damaged items)
  • You’ll receive an email confirmation when your refund is processed

Exchanges

Need a different size or color? Here’s how exchanges work:

  1. Follow the same return process above
  2. In your email, clearly state the item you want to exchange for
  3. We’ll process your exchange once we receive the original item
  4. If the new item costs more, you’ll need to pay the difference

For faster service, we recommend placing a new order for the item you want and returning the original item separately.

Return Address

Send all returns to:

Rip Curl Hot Sale Returns
7232 West Melinda Lane
Glendale, US 85308

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Rip Curl Hot Sale Team,

I would like to return/exchange the following item from my order #[Your Order Number]:

Item Name: [Product Name]
Size/Color: [Details]
Reason for Return: [Reason – e.g., Doesn’t fit, Changed mind, etc.]

For exchanges, I would like: [New Item Details if applicable]

Please send me the Return Authorization Number and instructions.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Non-Returnable Items

For safety and hygiene reasons, we can’t accept returns on:

  • Swimwear with removed hygiene liners
  • Worn or washed clothing/accessories
  • Personalized or custom items
  • Clearance or final sale items (will be marked as such)

Got questions? Our customer service crew is ready to help – email us at [email protected] and we’ll get back to you within 24 hours.

Now get back to what matters – finding your perfect gear for your next adventure!