Welcome to the Rip Curl Hot Sale FAQ page! We’re stoked you’re here and want to make sure you have all the information you need for an awesome shopping experience. Below you’ll find answers to our most common questions about products, shipping, returns, and more.
About Our Products
What types of products does Rip Curl Hot Sale offer?
We specialize in high-quality surf and adventure gear including clothing (hoodies, jeans, dresses, swimwear), accessories (hats, belts, backpacks), and sport-specific equipment. Our products are designed for men, women, and children who love outdoor adventures.
Are Rip Curl products suitable for professional athletes?
Absolutely! Our gear is designed by surfers for surfers and tested in real-world conditions. Whether you’re a weekend warrior or a pro, our products will stand up to your adventures.
How do I choose the right size for wetsuits or swimwear?
We provide detailed size charts for all our products. For performance gear like wetsuits, we recommend measuring yourself carefully and choosing based on your measurements rather than your usual clothing size.
Ordering & Payment
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Is my payment information secure?
Totally! We use industry-standard encryption to protect all your payment information. Your security is our top priority.
Do you offer gift cards or certificates?
Not currently, but we’re working on it! Check back soon or sign up for our newsletter to be the first to know when they’re available.
Shipping & Delivery
Where do you ship?
We ship worldwide to most locations (excluding some remote areas in Asia and other locations). Wherever your adventures take you, we’ll get your gear to you!
What are my shipping options?
Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
Free Shipping: For orders over $50 via EMS (15-25 business days after dispatch)
How long does order processing take?
We process orders in 1-2 business days as we carefully check each item for quality before shipping. You’ll receive a shipping confirmation email with tracking details once your order is on its way.
Will I have to pay customs fees?
International orders may be subject to customs fees depending on your country’s regulations. These fees are the responsibility of the customer and vary by location.
Returns & Exchanges
What’s your return policy?
No worries if something doesn’t work out – we offer easy returns within 15 days of delivery. Items must be unworn and in original condition with tags attached. Visit our Returns Page for full details.
How do I start a return?
Just email our customer service team at [email protected] with your order number and what you’d like to return. We’ll guide you through the simple process.
How long do refunds take?
Once we receive your return, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment provider.
Account & Customer Service
How do I contact customer service?
Stoked to help! Email us anytime at [email protected]. We typically respond within 24 hours on weekdays.
Do you have a physical store?
Our warehouse is located at 7232 West Melinda Lane, Glendale, US 85308, but we’re currently online-only for shopping. Who knows what the future holds though!
Can I change or cancel my order?
We process orders quickly to get you your gear ASAP, so changes or cancellations need to be requested immediately after ordering. Email us right away at [email protected] and we’ll do our best!
Still have questions? We’re always happy to help fellow adventurers! Drop us a line at [email protected] and we’ll get back to you faster than you can say “surf’s up!”